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2016考研英语应用文范文4篇
话题一(道歉信):
Directions:
An employee in your store had treated a foreign customer Mr. Smith very badly. Write a letter to express your personal apology as the manager, telling him measures to compensate and to improve service and expressing hope for understanding.
Write your letter about 100 words. Do not sign your own name at the end of the letter. Use "Li Ming" instead. Do not write the address.
Dear Mr. Smith,
I wish to apologize for the impolite service you received from our employee Ma Lin last Friday. Her actions toward you were absolutely inappropriate.
Because of this occurrence, we have relieved Ma Lin of her position. We would also like to offer you a cash coupon of 100 yuan (RMB) which can be used to buy anything at our store. We value our customers and hope that this token will help compensate for the embarrassment you felt. We are enhancing our training for all of our employees to avoid such a problem in the future.
Thank you for your understanding. We hope that this is a satisfactory solution to the problem.
Yours sincerely,
Li Ming
话题二(祝贺信):
Directions:
Your friend has just won the first prize in the English Speaking Contest. Write a letter to congratulate him. In your letter you should
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